1. What are my Shipping Charges?
At checkout, you will be prompted to choose a shipping method for your product(s). Your total shipping charges will automatically compute during checkout prior to the completion of your order.
2. What is the delivery time?
Your order will be processed up to 2 business days to be ready for delivery.
Your order will be delivered within 1 – 3 business days.
Orders are shipped on business days only. Business days are Monday to Friday, 9am – 6pm, excluding national holidays in Singapore.
For orders done before 3pm, processing day will be counted on that day. For orders done after 3pm, processing day will start on the next business day. Processing up to 2 business days. To track your order, please input your tracking number here.
3. Public Holidays and distribution centre closures?
Please note our distribution centre(s) are closed on public holidays in Singapore. For orders placed on, or the day before one of these dates, processing time will be extended by 5-7 working days.
Special Notice: Slower delivery may be expected during these periods due to the closure of the distribution centre and high demand.
4. How do I track my order or delivery status?
Once your order has been dispatched from our warehouse you will receive a shipping confirmation email with your tracking number and link to track your order online. You will then be able to track your order via the online tracker. There may be some delay between the status of an order being updated on the website, however the carrier usually updates their information within one business day. Tracking information should be available as soon as you receive this email, however, please note that until the carrier updates their system with your tracking information, you will be unable to track your order.
5. Why is my order late?
We always aim to deliver your order within our standard delivery times, but sometimes unexpected factors can cause delays in your delivery.
Here are some reasons your delivery might be late:
- Your order was shipped during our sales and promotions season.
- You have ordered more than one product. In exceptional circumstances your order may arrive in different packages and on different dates.
- Your order was placed during a local public holiday.
- There were unpredictable circumstances beyond our control.
6. Can I deliver goods out of Singapore?
Our delivery only covers the following countries:
7. What should I do if I received the wrong product(s)?
If you placed your order from our online shop and received the wrong product, please email us at firstname.lastname@example.org for further assistance.
8. What do I do if my question is not covered here?
If you cannot find the answer to your question here, you contact us via email:
Monday – Friday (excluding Public Holidays): 8.30am to 6pm
We will reply within 48 hours.